Who we send
Checked before every shift
Every driver and sitter passes a KBI background check (and a motor vehicle record check for drivers), holds current CPR / first aid, and completes required training and policies. Dispatch can't assign anyone whose checks have lapsed.
Trained for crisis
Training covers trauma-informed de-escalation, safe transport, youth and competency transports, documentation and privacy, and is renewed every year.
Two-person crews
Transports that need two people get two people. The app won't let a crew depart without both members present.
During the trip
Inspected vehicles
A pre-trip inspection every shift. A failed critical item takes the vehicle out of service until it's fixed. Registration, insurance and safety inspections are tracked.
Chain of custody
Two identifiers checked at pickup, custody transfer and hand-off signed, belongings sealed and recorded, all in the app as it happens.
Seen live
Dispatch and the referring organization follow the vehicle on the map while the crew is on a job, with alerts if a trip runs late or contact is lost.
Sitting checks
Sitters record regular observation checks; anything concerning alerts dispatch straight away, and long sits get relief crews.
When plans change
If a person declines, isn't ready or the scene isn't safe, the crew stays with them and dispatch decides the next step with the facilities involved.
Incidents and notices
Incidents are reported from the app, reviewed by compliance, and the notices our KDADS contract requires are sent and tracked against their deadlines.
Protecting information
Forstter handles protected health information under HIPAA and signs a Business Associate Agreement with partner organizations.
Only the right people
- Role-based access: each person sees what their job needs; partners see their own organization's referrals.
- Two-step sign-in for every account, and sessions that lock when idle.
- Everyone with access is HIPAA-trained.
Protected and recorded
- Health details are encrypted in storage and in transit.
- Every view and change of a record is in an audit log kept for seven years.
- Email and text alerts never include health details; you sign in to see them.
The AI assistant
- Read-only: it can't change anything and only sees what you can see.
- Names, dates of birth and contact details are hidden from the AI provider until a Business Associate Agreement covers it.
- No clinical, medication or legal advice; those questions go to a person.
Speech to text
- On phones, dictation runs on the device.
- On the web, audio goes only to our own transcription service, never to a browser maker's cloud.
Raise a concern
About a transport or a sit
Partners can raise a complaint in the Organization Portal under Feedback. We acknowledge it and tell you what changed.
Safety or privacy
Email safety@forstter.org, or privacy@forstter.org about a possible privacy issue.
Abuse or neglect
If you suspect a child or vulnerable adult is being abused or neglected, call the Kansas Protection Report Center at 1-800-922-5330. In immediate danger, call 911.